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Help & FAQ

Account & Login

Do I need an email to sign up?

No! ermn. has moved to a Pure Username Login system. New users only need to provide a username and password. Internally, your account is associated with username@ermn.social, but you never need to see or use this email.

I'm a returning user, how do I log in?

If you signed up before the transition, try logging in with your Username first. If you get an "Invalid credentials" error, please enter your Original Email in the username field. Once logged in, your account will be updated to the new system.

Is username recycling supported?

Yes! If an account is banned and deleted by an admin, that username is instantly released and can be claimed by a new user. This keeps our community vibrant and ensures great names don't stay locked behind inactive accounts.

Getting Started

How do I change my profile picture?

Go to your Profile page and look for the "Update Picture" section in the sidebar. You can upload any image from your device. Square images work best!

How do I personalize my theme?

Head over to Settings. We have several retro-inspired themes like "Classic Blue," "Bubblegum," and "Midnight." Pick one and it will apply to the whole site immediately.

Features

What are polls and how do I create one?

When writing a post, click the "poll Add Poll" button. You can add up to 4 options. Once you post it, other users can vote, and you'll see the results in real-time.

What is a "Private Account"?

If you enable "Private Account" in your Settings, people will have to send you a follow request. Only approved followers will be able to see your posts.

How do I enable Two-Factor Authentication (2FA)?

Head to Settings and find the "Account Security" section. Click the 2FA button to display a QR code. Scan this code with an Authenticator App (like Google Authenticator or Authy), then enter the 6-digit code to complete setup.

What is the difference between "Home" and "Feed"?

Your Home feed displays posts from users you follow in chronological order. The Feed (Algorithmic) displays popular and recommended posts from the entire ermn. community, regardless of who you follow.

How do I get a Verified Badge?

Verification badges are granted by the moderators to prominent community members or recognized figures. Stay active, post great content, and you might see a blue checkmark appear next to your name!

Data & Migration

How do I backup and restore my data?

In Settings, you'll find the "Data Portability" section. You can export a .ermn file containing all your posts. If the database is ever reset or wiped, you can log in, go back to Settings, and use the "Import Backup" tool to restore your content with original timestamps.

What happens if the site is reset?

As a community project, accidental data loss is rare but possible. By keeping a regular .ermn export of your data, you ensure that you can always bring your posts back to a new instance of ermn.

Safety & Support

How do I report a post?

If you see something that violates our terms, click the flag Report button at the bottom of the post. This will alert our moderation team so they can take action.

I need technical help!

If you encounter a bug or need account assistance, please email our support team at:

ermn.social@gmail.com

Who can I contact for business inquiries?

For general inquiries or technical issues, you can reach out to Spencer or Kyan directly on the platform, or email us at the address above.